If you want to manage your Universal App subscription, first you need to log in to Universal App admin. Once you’re logged in, go to Account > Billing. From here, depending on your subscription, you can manage your account. If your Billing menu looks like the screenshot below, you will need to contact support as your subscription is not managed through Stripe:
If your subscription is managed through Stripe, you will see the page below. Click Open Billing Portal Account to continue.
You will be taken to your billing portal, which looks like this:
From this menu, you will be able to manage your subscription and perform actions below:
change (upgrade or downgrade) your subscription plan,
change payment method,
update your billing information,
Change Your Subscription Plan
To upgrade or downgrade your plan, click on the 'Update Plan' button.
After that, you will be shown all the available subscription plans that you can choose from.
Choose a plan that suits you and click 'Continue'. You will be taken to a confirmation page that looks like this:
Check the details before proceeding and when you're ready click 'Confirm'. Your plan will be automatically upgraded/downgraded at the end of your billing period.
Change Payment Method
Add A New Card
To add a card, scroll down until you find a list of cards on file and click ‘Add Payment Method’…
… and fill in your card details.
Remove Card On File
To remove a card, find the card you want to remove from the list and click the three dots beside it. Click ‘Delete’ and your card will be removed.
Update Billing Information
To update your billing information, scroll further down until you find the Billing Information section. Click ‘Update information’…
… and then fill in your billing details. Click ‘Save’ and you’re done!
Get stuck? Feel free to reach out to our live chat at the bottom right corner of your Universal App dashboard or simply send an email to email@example.com